Information and transparency

Cancellations and right of withdrawal

Last updated: 5 October 2026 · Version 2026-10-05

Cancel or change a booking

For cancellations requested by the customer at least 72 hours before departure, 90% of the amount paid is refunded: 10% of the contracted amount is deducted as a cancellation fee. This percentage and its amount are shown before payment. No other cancellation fees are added.

There is no refund with less than 72 hours' notice. Failure to attend at the confirmed time and meeting point does not entitle you to a refund either. These rules do not add charges above the amount of the contracted service or limit mandatory consumer rights.

If the company cancels because of weather, safety or inability to provide the service, an alternative date or a full refund of the amount paid is offered, at the customer's choice. In this case no cancellation fees are deducted.

Request changes or cancellations by email, quoting your booking reference. Notice is calculated from the start time in the Atlantic/Canary time zone. Changes are subject to availability and express acceptance.

How to make a request

Write to boatadventuretenerife@gmail.com giving your reference, activity and date. You will receive the assessment of your change or refund through the contact channel. Do not send your full card number. An authorised refund is processed using the original payment method unless otherwise validly agreed; the time taken for the credit to appear depends on the provider and financial institution.

Right of withdrawal

For leisure activities on a specific date or during a specific period, the exception in Article 103.l of the consolidated text of the Ley General para la Defensa de los Consumidores y Usuarios applies. For other products, the applicable rules will be stated before purchase. The absence of a right of withdrawal does not remove rights relating to non-provision or breach of the service.